About UAE Auto Recovery (UAEAR)

What is UAE Auto Recovery?

UAE Auto Recovery (UAEAR) is a digital platform specializing in the sale of pre-owned vehicles in the UAE.

Why should I buy a vehicle from UAEAR?

UAEAR is redefining how pre-owned vehicles are bought in the GCC. Here’s why buying from us is the best choice:

• Fully Online Process: Browse, buy, and pay online from the comfort of your home.
• Extensive Variety: Choose from a wide range of vehicles, including repossessed and private sellers’ certified vehicles.
• Insurance Made Easy: We ensure your insurance policy is issued before the vehicle is delivered.
• Hassle-Free Registration: UAEAR handles all the paperwork and registration before delivering the vehicle to your doorstep.
• Free Delivery: We deliver the vehicle to your doorstep at no additional cost.
• Peace of Mind: All our vehicles come with a 12-month warranty, and you can return your vehicle within 15 days of delivery.

How do I get in touch with UAEAR?

Our official communication with customers is via our secure email service ending with sales@uaeautorecovery.com. If you have any doubts about an email you received, please contact our customer department for verification.

Where are you located?

We sell exclusively online. Our offices are in the Dubai region, and our vehicles are stored in secure temporary storage facilities across the UAE. Buyer previews are unavailable, and vehicles are delivered directly to your doorstep after purchase.

Quality Standards

How do you choose your vehicles?

UAEAR ensures a premium experience by carefully selecting all vehicles. Each undergoes a multi-stage quality inspection process in line with our high standards.

Where does UAEAR get its stock from?

We source our vehicles from trusted customers in the GCC region, including private sellers, reputable car rental businesses, government institutions, and business fleet owners looking to sell or upgrade.

Do you sell vehicles involved in accidents?

Vehicles with significant damage or functional issues during test drives are excluded from our selection. Each vehicle undergoes a rigorous quality check to meet UAEAR’s standards.

Are all vehicles listed certified by UAEAR?

Yes, all vehicles undergo a comprehensive inspection licensed by the RTA, covering the undercarriage, suspension, chassis, and computer systems. Certified vehicles come with valid documentation and are roadworthy and ready for registration.

What are the added benefits of UAEAR-certified vehicles?

• Quality Standards: UAEAR vehicles exceed local regulations.
• Warranty: Complimentary warranty for up to 12 months or 10,000 km, whichever comes first.
• 15-Day Easy Return Policy: Test your vehicle for up to 15 days and return it for a full refund if unsatisfied.
• Verified Documents: UAEAR ensures all essential documents are valid and fraud-free.
• Expert Guidance: Assistance throughout the buying process, including registration and delivery.
• Secure Transactions: All payments are securely processed, and UAEAR handles ownership transfers seamlessly.

Your Order

How can I order a vehicle at UAEAR?

After finding a suitable vehicle, contact us to make the reservation. Once verified and payment is complete, the vehicle will be reserved, and preparation for delivery will begin.

How can I view the vehicle before ordering?

You can view detailed descriptions and a photo gallery of each vehicle in our online showroom before purchasing.

Can I test drive my vehicle?

Yes, with our 15-day money-back guarantee, you can test drive the vehicle after delivery. Drive up to 1,000 km during this period. If the vehicle doesn’t meet your expectations, you can return it for a full refund.

Can I cancel my order?

Orders can be canceled easily online. Contact our customer service by email to receive the cancellation form. Cancellation is free, and if you’ve already paid, you’ll receive a 100% refund of the purchase price.

Payment

How can I pay for my vehicle?

You can pay via secure bank transfer. After verification, you’ll receive an email confirmation with payment details. Delivery is scheduled after payment is received.

What is included in the purchase price?

The purchase price includes:

• Free delivery across the UAE
• 1-year warranty
• 15-day free return
• Exceptional customer service

Should we negotiate the price?

No, UAEAR offers fixed and transparent prices for all vehicles, saving you the hassle of negotiations.

Delivery

What delivery options do you offer?

We deliver directly to your home or any address of your choice within the UAE, free of charge.

How much does delivery cost?

Home delivery is free anywhere in the UAE. For locations outside the UAE, contact us for details.

What happens during the vehicle delivery?

A UAEAR Delivery Associate will verify your Emirates ID, have you sign the delivery receipt, and hand over the vehicle, keys, and all necessary documents.

What items/documents will I receive with the vehicle?

With your vehicle, you’ll receive:

• Spare keys
• Sales Agreement
• Invoice
• Registration Certificate (RC/Mulkiya)
• Warranty Booklet
• Insurance Certificate

Registration/Ownership Transfer

How does registration/ownership transfer work?

UAEAR handles the entire registration process. Relevant documents are collected during purchase, and the process is completed with authorities. If local regulations require your presence, you’ll need to attend.

How much does ownership transfer cost?

Standard registration and service fees apply when registering the vehicle in your name.